Frequently Asked Questions
Everything you need to know about your artistic journey with Figured'Art.
What is included in a Figured'Art kit?
Each kit comes complete with a high-quality numbered canvas, a set of numbered acrylic paints, three different sized brushes, and a reference guide to help you create your masterpiece.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping usually takes between 7 to 15 business days. You will receive a tracking number as soon as your order ships.
Do you offer a satisfaction guarantee?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the unused kit in its original packaging for a full refund.
What should I do if my paints dry out?
Our acrylic paints are designed to stay fresh, but if they thicken, simply add one or two drops of warm water to restore their consistency. If a pot is completely dry, contact our support team for a replacement.
Are the paints safe and non-toxic?
Absolutely. All Figured'Art kits use eco-friendly, non-toxic acrylic paints that are safe for both adults and children to use.
Can I turn my own photo into a paint-by-numbers kit?
Yes! We offer a 'Custom Kit' service where you can upload your favorite photograph, and our designers will convert it into a personalized numbered canvas for you.